Ruby Royal does have a responsibility to you, our customer, to provide you with a responsible gaming environment. Gaming is a great form of entertainment and is a lot of fun and that’s how it should remain. Remember only to play with money you can afford to lose.

It is our duty and responsibility to make sure you know your limits and set those limits whenever you feel the need to do so without having to contact us personally. We therefore invite you to read the information listed below. Should you have any questions please contact our customer service team.

Self-exclusion

You can close your account at any time if you feel you need a break from playing and want to reflect on your gaming behavior. During this time you will NOT be able to access your existing gaming account. You will have to contact us if you still have money in your account which you would like to withdraw. At no time can our staff unlock your account.

Ruby Royal will not allow you to open any other account during a self-exclusion period Ruby Royal, as part of its procedures, reviews all newly created accounts and will suspend any duplicate accounts without warning as per the general Terms and Conditions of the site. Ruby Royal will also take all reasonable measures to ensure you do not receive any promotional material during your self-exclusion time.

Need help ?

If after following the above steps you still feel uncomfortable than you should ask yourself the following questions:

• Do you stay away from work, college or school to play?
• Do you play to escape from a boring or unhappy life?
• When playing and you run out of money, do you feel lost and in despair, and need to play again as soon as possible?
• Do you play until your last penny is gone, even the bus fare home or the cost of a cup of tea?
• Have you ever lied to cover up the amount of money or time you have played?
• Have others ever criticised your playing?
• Have you lied, stolen or borrowed just to get money to play or to pay gaming debts?
• Are you reluctant to spend \'playing money\' on anything else?
• Have you lost interest in your family, friends?
• After losing, do you feel you must try and win back your losses as soon as possible?
• Do arguments, frustrations or disappointments make you want to play?
• Do you feel depression, severe or otherwise, because of your gaming?

If you answer yes to more than 3 of the above questions than you should visit the gamcare website (www.gamcare.com) or call their helpline and seek some professional advise from their capable staff.

Remember, gaming should be fun and not become an obsession.

Under age gaming

It is strictly prohibited to play on an online gaming site under the age of 18. Ruby Royal does everything in its power to prevent minors playing on its site. Should we discover an account belonging to a minor, then this account will be closed immediately and the direct relatives will be contacted. Should you know of a minor playing with Ruby Royal then it is your duty to inform us immediately about this.

To avoid minors accessing gaming sites we advise you to install netnanny or other similar software to prevent unauthorised members of your family and/or friends from accessing those sites from your computer.